Updated notification as at 29 June 2018

There was an eruption overnight of the Mt Agung volcano resulting in an ash cloud. Some flights are cancelled or delayed. Please check with your airline if you are affected.

The below policy restrictions are still in force.

Updated notification as at 7 December 2017

Ash emissions from the volcano have dissipated with all airlines now resuming normal operations. The alert level of the National Disaster Management Authority for Indonesia is closely monitored and can change level with little warning. Monitor local media reports, follow the instructions of local authorities, and stay outside the exclusion zone around the crater.

The below policy purchase restrictions are still in force due to the volcano remaining at the highest alert level.

Updated notification as at 25 November

Ash emissions from 25 November onwards have caused disruptions to flights with Denpasar airport closed. Contact your airline for up-to-date information. The alert level of the National Disaster Management Authority for Indonesia is closely monitored and can change level with little warning. Monitor local media reports, follow the instructions of local authorities, and stay outside the exclusion zone around the crater.

The below policy purchase restrictions are still in force with this known event.

All claims relating to the Mt Agung volcano incident will be assessed based on your circumstances and in accordance with the Product Disclosure Statement (PDS) applicable to your policy level.

If your policy was purchased before 7am (AEST) on 23rd September 2017 – - If you have commenced your trip and your transport has been delayed/cancelled there may be coverage for reasonable additional expenses for travel, accommodation or meals. All policy limits, conditions and exclusions will apply to any claim lodged. - If you have not commenced your trip and your transport has been cancelled, delayed or rescheduled you may have coverage for cancellation or the rearrangement of your trip (if this is less than the cancellation cost). You will need to contact your travel agent or transport provider to obtain any applicable refund, credit or confirmation of cancellation fees applicable. Your travel provider may offer free options to rearrange your travel.If you purchased your policy after 7am (AEST) on 23rd September 2017 – Our policy does not provide cover for any event you were aware of before your policy cover commenced. If you purchased your policy after on 23rd September 2017 we would expect this was done with knowledge of the current volcanic event and therefore there would be no coverage for any claim which was a result of this event.

We will continue to monitor the situation and advise accordingly.

Updated notification as at 8:05pm (AEDT) 21st November

A small eruption has occurred on Mt Agung as reported through the volcanic advisory centre. At this stage this is not a serious eruption and there is no impact on travel with Denpasar International Airport remaining open. We will monitor the situation and provide the necessary updates. The below policy purchase restrictions are still in force with this known event.

Original notification issued on 23rd September

It has been reported through the Volcanic advisory and news websites, that a single eruption of Mt Agung will occur with smoke escaping from the mountain. Please check with your airline if your travel plans have been affected due to the volcano activity.

All claims relating to the Mt Agung volcano incident will be assessed based on your circumstances and in accordance with the Product Disclosure Statement (PDS) applicable to your policy level.

If your policy was purchased before 7am (AEST) on 23rd September 2017 – - If you have commenced your trip and your transport has been delayed/cancelled there may be coverage for reasonable additional expenses for travel, accommodation or meals. All policy limits, conditions and exclusions will apply to any claim lodged. - If you have not commenced your trip and your transport has been cancelled, delayed or rescheduled you may have coverage for cancellation or the rearrangement of your trip (if this is less than the cancellation cost). You will need to contact your travel agent or transport provider to obtain any applicable refund, credit or confirmation of cancellation fees applicable. Your travel provider may offer free options to rearrange your travel.If you purchased your policy after 7am (AEST) on 23rd September 2017 – Our policy does not provide cover for any event you were aware of before your policy cover commenced. If you purchased your policy after on 23rd September 2017 we would expect this was done with knowledge of the current volcanic event and therefore there would be no coverage for any claim which was a result of this event.

We will continue to monitor the situation and advise accordingly.